Terms of service

TERMS OF SERVICE

Last Updated: 4 November 2026

1. General Information

This website is operated under the brand name Raaev. Throughout the website, the terms "we", "us" and "our" refer to Raaev. We offer this website, including all information, tools and services available from it, to you subject to your acceptance of these Terms.

2. Eligibility and Website Use

By using this website, you confirm that:

• You are legally capable of entering into a binding agreement.
• The information you provide to us is accurate and complete.
• You will use this website only for lawful purposes.
• You will not misuse, disrupt or attempt to gain unauthorised access to our website or its services.

If you are using this website on behalf of another person or organisation, you confirm that you are authorised to accept these Terms on their behalf.

3. Products and Product Information

Raaev offers fragrance products through its online store. We make reasonable efforts to display product descriptions, images, specifications and other details as accurately as possible.

However, actual product colours, packaging, appearance or presentation may vary slightly due to lighting, photography, screen settings or packaging updates. Such variations do not change the essential characteristics of the product.

Fragrance preferences are subjective. The way a fragrance smells or develops may differ between individuals and may be influenced by skin type, environment and personal perception. We do not guarantee that a fragrance will smell identical to how it is perceived by another person.

4. Product Availability

All products are subject to availability. We reserve the right to update product information, discontinue products or limit quantities where reasonably necessary. If a product becomes unavailable after an order is placed, we will contact you regarding the next appropriate steps, including any refund required under applicable law.

5. Orders and Order Acceptance

When you place an order on our website, you are submitting a purchase request for the selected products.

An order confirmation email indicates that we have received your order. Order processing and acceptance remain subject to product availability, payment verification and other applicable checks.

We reserve the right to contact you to verify order details or address suspected fraudulent, duplicate or unauthorised transactions. Any decision to cancel or refuse an order will be handled in accordance with applicable law, and any payment collected for an order that is not fulfilled will be refunded where required.

6. Pricing and Payments

All prices displayed on our website are in Indian Rupees (INR), unless stated otherwise. Applicable taxes, shipping charges and other fees, where relevant, will be displayed during checkout or communicated before the order is completed.

We accept the payment methods made available at checkout. Payments are processed through third-party payment service providers. Your use of those payment services may also be subject to their respective terms and conditions.

You agree to provide valid and accurate payment information and authorise the applicable payment provider to process the amount payable for your order. We do not store complete payment card details on our website.

7. Shipping and Delivery

Orders are shipped to the delivery address provided by you during checkout. Please ensure that your address, contact information and other delivery details are accurate.

Delivery timelines displayed on our website or communicated after purchase are estimates and may vary due to courier operations, weather, location, public holidays or other circumstances beyond our reasonable control.

We will make reasonable efforts to assist with delivery-related concerns. Please contact us if your order is delayed, damaged in transit or has another delivery issue.

8. Cancellations, Refunds and Returns

Our standard policy is that we do not offer routine refunds, returns or exchanges for change-of-mind purchases or fragrance preferences.

Cancellation requests should be submitted as soon as possible. An order may not be cancellable once it has been processed or dispatched.

These terms do not restrict any return, replacement, repair or refund rights that may apply under consumer protection laws, including in cases involving defective, damaged, incorrect or materially different products. Please refer to our Refund & Return Policy for further details.

9. Safe Use of Products

Please read and follow all product labels, directions and safety instructions before using any fragrance product.

Avoid contact with eyes, do not ingest fragrance products and discontinue use if irritation occurs. Keep products away from children, heat and open flames where indicated on the product packaging. You are responsible for using and storing products in accordance with their instructions and warnings.

10. Intellectual Property

All content on this website, including text, images, product descriptions, graphics, logos, branding, designs and website materials, is owned by or licensed to Raaev and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, publish or commercially use any website content without our prior written permission, except where permitted by law.

11. Prohibited Activities

You agree not to use our website or its content:

• For any unlawful, fraudulent or misleading purpose.
• To violate any applicable law or regulation.
• To infringe our intellectual property rights or the rights of others.
• To transmit malicious code, viruses or harmful material.
• To interfere with the security, operation or proper functioning of our website.
• To submit false, misleading or unauthorised order information.

12. Third-Party Services and Links

Our website may contain links to or integrations with third-party websites and services, including payment providers, delivery partners and social media platforms. These services are operated independently and may have their own terms and privacy policies. Raaev is not responsible for the content, policies or practices of third-party websites or services, subject to applicable law.

13. Privacy and Personal Information

Your use of our website and the personal information you provide are also governed by our Privacy Policy. Please review it to understand how we collect, use and protect your information.

14. Disclaimer

We make reasonable efforts to keep our website accurate, available and up to date. However, we do not guarantee uninterrupted or error-free access at all times. Website information may occasionally contain typographical errors, inaccuracies or omissions, which we may correct when identified. Nothing in these Terms excludes any guarantee, right or remedy that cannot legally be excluded under applicable law.

15. Limitation of Liability

To the extent permitted by applicable law, Raaev will not be responsible for losses arising from unauthorised use of your account, inaccurate information supplied by you or interruptions caused by circumstances beyond our reasonable control. Nothing in these Terms limits or excludes liability where such limitation or exclusion is prohibited by law, including applicable consumer rights and remedies.

16. Indemnification

You agree to be responsible for losses or claims arising directly from your unlawful use of our website, your violation of these Terms or your infringement of another person's rights, to the extent permitted by applicable law. This provision does not apply to the extent a claim results from our own breach of law or obligations.

17. Changes to These Terms

We may update or modify these Terms from time to time to reflect changes in our business, website, services or applicable legal requirements. Updated Terms will be published on this page with a revised "Last Updated" date. Your continued use of the website after changes are published will be subject to the updated Terms, without affecting rights that have already accrued under applicable law.

18. Governing Law and Disputes

These Terms are governed by the laws of India. Any disputes arising in connection with these Terms or your use of our website will be subject to the jurisdiction of the competent courts and consumer dispute redressal authorities as determined under applicable Indian law. Nothing in this section restricts your statutory right to approach a consumer forum or commission with jurisdiction over your complaint.

19. Contact and Grievance Redressal

If you have any questions, concerns or complaints regarding these Terms, an order or our services, you can contact our customer support team by email:

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

RAAEV — A FRAGRANCE THAT LEAVES A LASTING IMPRESSION.