Refund policy

CUSTOMER CARE

Last Updated: 4 November 2026

1. No Routine Refunds or Returns

Raaev does not offer routine refunds, returns or exchanges for products once an order has been placed.

All purchases are considered final, except where a refund, replacement, return or other remedy is required under applicable consumer protection laws.

2. Change of Mind

We do not accept returns or provide refunds for change-of-mind purchases, including situations where:

• You no longer want the product.
• You selected the wrong fragrance or product.
• You do not prefer the fragrance after receiving it.
• You placed an order by mistake.
• The product is no longer required.

3. Damaged, Defective or Incorrect Products

If you receive a damaged, defective, incorrect or materially different product, please contact us at support.raaev@gmail.com.

Please include the following details in your email:

• Your order number.
• The email address used to place the order.
• A description of the issue.
• Photographs or an unboxing video, if available.

Our team will review the complaint and, where appropriate or legally required, arrange a suitable resolution such as a replacement, repair or refund.

4. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at support.raaev@gmail.com. Cancellation requests may not be possible once an order has been processed or dispatched. All cancellation requests are subject to the order's processing status and applicable laws.

5. Shipping and Delivery Issues

If your order is delayed, marked as delivered but not received, or encounters another delivery issue, please email us at support.raaev@gmail.com with your order details. Our team will review the matter and assist you.

6. Refund Processing

Although Raaev does not offer routine refunds, refunds will be provided wherever required under applicable laws or where approved following our review of a complaint.

Approved refunds will generally be processed through the original payment method, wherever possible. The time taken for the amount to reflect in your account may depend on your bank, payment provider or financial institution.

7. Contact Us

For questions or assistance regarding this policy, please contact our customer support team exclusively by email:

Raaev reserves the right to update or modify this policy at any time. Any changes will be published on this page.

By placing an order with Raaev, you acknowledge that you have read and understood this policy, subject always to your rights under applicable law.