Privacy policy

YOUR PRIVACY MATTERS

Last Updated: 4 November 2026

At Raaev, your privacy matters to us. We are committed to protecting your personal information and ensuring that your shopping experience is safe, secure and transparent.

This Privacy Policy explains how Raaev collects, uses, stores, shares and protects your personal information when you visit our website, browse our products, place an order or communicate with us.

By using our website, you acknowledge that you have read this Privacy Policy.

01. Information We Collect

When you visit our website or make a purchase, we may collect the following information:

Personal Information

• Full name
• Email address
• Mobile number
• Billing and shipping address
• City, state, PIN code and country

Order and Transaction Information

• Products purchased
• Order details and purchase history
• Payment status and transaction references
• Billing and delivery information

Technical Information

• IP address
• Browser type and device information
• Website usage and browsing activity
• Cookies and similar tracking technologies

We collect only the information reasonably required to operate our website, process orders and provide customer support.

02. How We Use Your Information

Raaev may use your personal information for the following purposes:

• To process, confirm and deliver your orders.
• To provide order confirmations, shipping updates and delivery notifications.
• To process payments and prevent fraudulent transactions.
• To respond to customer enquiries and support requests.
• To manage returns, refunds, cancellations and exchanges in accordance with our applicable policies.
• To improve our website, products and shopping experience.
• To send promotional offers, product updates and marketing communications where permitted and, where required, with your consent.
• To comply with applicable Indian laws and regulatory requirements.

03. Payment Information

Payments made through our website may be processed by third-party payment service providers.

Raaev does not intend to store your complete debit card, credit card, UPI PIN, banking password or other confidential payment credentials on its own servers.

Payment information is handled by the relevant payment service provider in accordance with its own privacy and security practices.

04. Sharing of Personal Information

We do not sell or rent your personal information to third parties.

However, we may share relevant information with trusted service providers when necessary to operate our business, including:

• Shopify: To operate and maintain our online store.
• Payment Providers: To process payments and transactions.
• Delivery and Logistics Partners: To ship and deliver your orders.
• Technology and Analytics Providers: To maintain website functionality, understand website performance and improve our services.
• Marketing Service Providers: To manage promotional communications where enabled and permitted.
• Government and Legal Authorities: Where disclosure is required by applicable law, regulation, legal process or a valid government request.

Such service providers may process information only as necessary for their services and subject to applicable contractual and legal requirements.

05. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience.

These technologies may help us:

• Remember your shopping cart and preferences.
• Understand how visitors use our website.
• Improve website performance and functionality.
• Measure the effectiveness of advertising and marketing campaigns.

You may manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website features.

Where required, we will seek your consent before using non-essential cookies or similar tracking technologies.

06. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, misuse, alteration, disclosure or loss.

Although we make reasonable efforts to protect your information, no method of online transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

07. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including:

• Completing and managing orders.
• Providing customer support.
• Handling returns, refunds and disputes.
• Maintaining business and accounting records.
• Meeting tax, legal and regulatory obligations.

When personal information is no longer required, we will take reasonable steps to delete it or ensure that it is no longer identifiable, subject to applicable legal retention requirements.

08. Your Privacy Rights

Subject to applicable Indian law, you may have the right to:

• Request information about the personal data we process about you.
• Request correction or updating of inaccurate or incomplete information.
• Request deletion of personal information where legally permissible.
• Withdraw consent for processing where processing is based on your consent.
• Opt out of promotional and marketing communications.
• Raise a complaint or grievance regarding the handling of your personal information.

To exercise these rights, contact us at support.raaev@gmail.com.

We may need to verify your identity before processing certain requests. Some information may need to be retained where required by law or for legitimate legal and business purposes.

09. Marketing Communications

If you subscribe to our newsletter or otherwise consent to receive promotional communications, we may send you updates about:

• New fragrance launches.
• Special offers and discounts.
• Exclusive promotions.
• Brand announcements and product updates.

You may unsubscribe from marketing emails at any time using the unsubscribe link provided in the email or by contacting us at support.raaev@gmail.com.

Unsubscribing from promotional communications will not prevent us from sending essential transactional messages relating to your orders.

10. Third-Party Websites

Our website may contain links to third-party websites, payment platforms or services.

Raaev is not responsible for the privacy practices, content or security of external websites. We recommend reviewing their respective privacy policies before sharing personal information with them.

11. Children's Privacy

Our website and services are not intended to knowingly collect personal information from children without the required parental or guardian consent.

If we become aware that personal information has been collected from a child in circumstances where applicable law requires parental or guardian consent and such consent has not been obtained, we will take appropriate steps to address the matter.

12. Changes to This Privacy Policy

Raaev reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our business practices, website functionality or applicable laws.

Any changes will be published on this page along with the updated revision date.

We encourage you to review this page periodically to stay informed about how we protect your information.

13. Contact Us

If you have any questions, concerns, requests or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:

We will acknowledge and address grievances within the timelines prescribed under applicable Indian law.

Thank you for trusting Raaev.

Raaev — A fragrance that leaves a lasting impression.